Patient Information for Face to Face Appointments

At Spines we value our patients and staff member’s safety as our number one priority.

As a result of the Coronavirus Pandemic the nature of how Physiotherapy is provided across the world has had to change. We too at Spines are having to drastically modify our way of treating patients.

To keep everyone informed of how treatment will now look we have devised a new pathway and process for treatment which is using all of the latest advice and recommendation from PHE, NHS and Government agencies as well as our Governing bodies the Chartered Society of Physiotherapy and Physiofirst. As you can imagine this has not been an easy process at all and a lot of difficult decisions have had to be made about trying to maintain a high standard of Physiotherapy which is effective and helpful to you as a patient as well as complying with the new and ever changing demands and recommendations from the previously mentioned regulatory bodies.

So, from 7th March 2022 the new process for physio will be:

-Patient to contact us via phone or email.

- If the patient is deemed to be appropriate to receive face to face Physiotherapy, we will email (ideally) or post out our Informed Consent to treatment, GDPR Privacy Policy consent forms.

- Patients will be required to read and sign these at home and bring them to the appointment. If you do not have a printer at home, please let us know and the forms will be ready for you to sign when you arrive.

-We request that you attend no earlier than 5 minutes before your appointment time. Also we would request that you wear a face mask. This is no longer compulsory but it is our preference that patient do wear a mask for treatment.


- During the whole of this process the Physio will be wearing a face mask as will our receptionist.

- Alcohol hand sanitiser will be available if you would like to use it.

- Hopefully now we can take you through to the treatment room and commence Physio.

- In conjunction with the recommendations from the CSP and Physiofirst our Face to Face contact will last no longer than 25 minutes including Assessment and Treatment. This will allow us extra time for cleaning and additional paperwork required at this time.

- At the end of the session we will ask you to go to reception and pay preferably contactless with card as we are trying to limit contact with cash. We can provide you with our Bank details if you prefer a BACS payment. If you are being paid for by an insurance company we will take the details during the interview. The receptionist will then book you in for a follow up if necessary and please use the hand sanitiser again.

-The cost of the Sessions will be £42 (£45 from 4th April 2022) for both assessment and treatment. This is for private patients and excludes Insurance or NHS patients.

Please be assured that we are taking every precaution to be as safe and clean space, being as professional as we can be.

In between every patient, Physios will clean the couch used for treatment and replace the couch roll.

Finally after all of the PPE, Procedure and Regulation please be comforted that we will always have a smile for you under our face mask and we are here to help you recover from your condition. Trying to maintain the professional but friendly approach we have always tried to have at Spines.

Stay Safe and Kind Regards,

Adam Chamberlain,

Owner and Physiotherapist of Spines Physiotherapy Clinic